Orchid Epsom; Sure Hotel Collection by Best Western
What Guests Say
I recently had the pleasure of staying at Ordid Epsom London, and I must say, it was a delightful experience! From the moment I stepped into the hotel, the afternoon reception staff made me feel incredibly welcome. Their friendliness and warm hospitality set the tone for a great stay. The hotel room itself was lovely—spotlessly clean and thoughtfully arranged. It featured both a bath and shower, which was a great touch and added to the comfort of the stay. The beds were beautifully presented, making for a cozy and restful night. Overall, my experience at Ordid Epsom London was incredibly positive. The warm and attentive staff, clean and comfortable rooms, and lovely amenities made it a stay worth remembering. I would absolutely recommend this hotel to anyone looking for a relaxing and enjoyable visit.
Harry
May 2025
We stayed here as we had a late night flight into Gatwick airport and plans in London the next day, checked in early hours of the morning and paid £10 for a late checkout. I was really pleasantly surprised as we booked here as it was a reasonable price and outskirts of London location, 35mins from Gatwick. The bed was so comfortable, the hotel was not noisy so we slept really well, room was clean, tea/coffee in the room, lovely shower! Parking on site and the staff were all very helpful and friendly during check in and out. I would stay here again if I come back to the area.
Kirsty
May 2025
Lovely warm welcome and first impression that staff are very eager to please. Very comfortable king sized bed with crisp cotton sheets/duvet cover, good blackout very quiet indeed considering proximity to road (did request a quiet room) o disturbance from other guests or next door pub Pub convenient for evening dining (though not great food tbh but that is no fault of orchid hotel) Colour schemes easy on the eye and nice artwork on the wall Room temp very comfortable Slept well Occilating fans (not needed) x2 (!) provided
Pauline
May 2025
The staff couldn't have been nicer, more friendly or more helpful. The in room delivered breakfast was useful particularly if you needed to be out early. The breakfast bap is a good attempt to provide a hot option especially given the facilities in the hotel. But the breakfast baps did turn out to be a little disappointing. Location next to an ember inn added to the convenience of the hotel and provided an excellent option for an evening meal. To sum up we would have no hesitation in staying at the hotel again.
Carole
March 2025
It had loads of parking, good staff, good location for our visit, nearby restaurants, takeaways and grocery stores in either direction, a pub right next to it - though it was under renovation by the time we came back near the end of our stay. Plenty of extra space in our room on the top floor and a chaise to lounge on. Reasonable prices and checkout policies - we were able to pay a small fee so that we could stay in the room a little longer avoiding a long wait at the airport.
Jade
October 2024
Friendliness of the staff. .. nothing was too much effort! Great value breakfast, location - plenty eateries near and good variety. Staff seemed happy at their jobs. Good relaxed atmosphere. Pleasant stay. Made to feel welcome. Having a fan in the room was a super and considerate and welcome addition. Very well ran and organised. The staff are an asset to the manager.
Diane
July 2024
The greeting from Hava set me at rest as I rarely travel on my own. She was so kind,friendly and professional. The room was large and so clean,lots of towels too ! I slept so well. Oh the shower was hot and powerful too. I came from Dorset and was surprised at the engagement! It was very near the venue I was visiting too,so perfect location. I did have the "breakfast" bacon bap ,cereal bar and a lovely coffee ,brought to my room. ALL your team were so friendly and kind.it made a pleasant change .thank you !
Pisani
April 2025
It was clean and tidy, staff were good the beds were comfy, decent TV, shower in the bath was powerful. if you want a Basic, good value for money (near London central) then it's perfectly fine. Stoneleigh train station is 10 minutes walk , direct line to Waterloo.
Stephen
August 2024
We booked up for a family wedding and got a great deal for the 2 nights we stayed. The staff were very helpful and friendly, the room was nice and big also nice and clean. No hot breakfast but did have the option for the grab and go one which we didn't use. Shower very nice and the hubby loved the bath. The pub next door also very nice very convenient to have on your door step
Marie
July 2024
The lady behind the desk on the evening on the 15th was delightful and couldn't do enough to help. The bed was super-comfy. The room was exceptionally clean and it was deliciously quiet. I enjoyed having the window open on the top floor too.
Nina
July 2024
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